Welcome to ZEST KEYSTONE SDN. BHD. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions.
1. Company Information
This website is operated by:
ZEST KEYSTONE SDN. BHD.
Company Registration No.: 202601034674 (1696769-P)
B-8, Rifle Range Flat, Mukim 13,
Air Itam, 11500 Ayer Itam,
Pulau Pinang, Malaysia
Email: zest-keystone@outlook.com
2. Use of Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others, disrupt the website, or interfere with its normal operation.
You must not misuse the website, attempt to gain unauthorised access, introduce harmful software, or use the website for fraudulent activities.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However, actual product appearance, colour, packaging, or specifications may vary slightly due to screen settings, manufacturing updates, or supplier changes.
We reserve the right to update, modify, or discontinue products without prior notice.
4. Pricing
All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
If a product is listed at an incorrect price due to an error, we reserve the right to cancel or amend the affected order. Where payment has already been made, an appropriate refund may be issued.
5. Orders
All orders are subject to acceptance and product availability.
Placing an order does not automatically guarantee acceptance. We reserve the right to reject or cancel an order where necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Payment verification issues
- Suspected fraud or misuse
- Incomplete or inaccurate customer information
- Operational or delivery limitations
6. Payment
Customers are responsible for providing accurate payment information and ensuring that sufficient funds are available to complete the transaction.
Orders may only be processed after successful payment confirmation, where applicable.
Payment processing may be handled by third-party payment providers and may be subject to their own terms and conditions.
7. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery dates and times are estimates only and may be affected by courier operations, weather conditions, public holidays, remote locations, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
8. Cancellations
Order cancellations are subject to our Cancellation Policy.
Cancellation requests should be made before an order has been processed or dispatched. Once an order has entered the fulfilment or shipping process, cancellation may no longer be possible.
9. Returns and Refunds
Where applicable, returns, exchanges, and refunds will be handled in accordance with our Return & Refund Policy.
Products may need to meet certain eligibility requirements before a return or refund is approved.
10. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal, billing, and delivery information
- Reviewing product information before placing an order
- Using products according to their intended purpose
- Following any product instructions, warnings, or care guidelines
- Contacting us promptly if there is an issue with an order
11. Intellectual Property
All website content, including text, graphics, logos, product images, designs, and other materials, is owned by or licensed to ZEST KEYSTONE SDN. BHD., unless otherwise stated.
Such content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services such as payment gateways, courier services, or technology providers.
We are not responsible for the content, availability, privacy practices, or performance of third-party services.
13. Limitation of Liability
To the extent permitted by applicable law, ZEST KEYSTONE SDN. BHD. will not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot lawfully be excluded under applicable law.
14. Privacy
Your use of our website and the handling of personal information are subject to our Privacy Policy.
By using our website or providing your personal information, you acknowledge that you have reviewed the applicable Privacy Policy.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business operations, services, or legal requirements.
Any revised Terms & Conditions will become effective once published on our website, unless otherwise stated.
16. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any disputes arising from these Terms & Conditions or your use of our website will be subject to the applicable laws and jurisdiction of Malaysia.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
ZEST KEYSTONE SDN. BHD.
Company Registration No.: 202601034674 (1696769-P)
B-8, Rifle Range Flat, Mukim 13,
Air Itam, 11500 Ayer Itam,
Pulau Pinang, Malaysia
Email: zest-keystone@outlook.com