Thank you for shopping with ZEST KEYSTONE SDN. BHD. This Shipping Policy explains our order processing, delivery, and shipping procedures.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During peak periods, promotional campaigns, or public holidays, processing times may be longer than usual.
2. Shipping Coverage
We currently provide delivery within Malaysia, subject to courier service availability.
Certain remote or restricted areas may require additional delivery time or may not be serviceable by our appointed courier partners.
3. Estimated Delivery Time
Estimated delivery times are generally:
- Peninsular Malaysia: 2–5 business days
- Sabah & Sarawak: 4–8 business days
Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping fees, where applicable, will be displayed during checkout or communicated before order confirmation.
Shipping charges may vary depending on the delivery location, parcel size, weight, and selected courier service.
5. Delivery Information
Customers are responsible for providing complete and accurate delivery details, including:
- Recipient name
- Contact number
- Full delivery address
- Postcode
ZEST KEYSTONE SDN. BHD. will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
6. Order Tracking
Where tracking information is available, customers may receive a tracking number after the order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed over to the courier.
7. Failed Delivery or Returned Parcels
If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply before the order can be resent.
8. Damaged or Missing Parcels
If your parcel arrives damaged, or if there is an issue with the contents of your order, please contact us as soon as possible with your order details and supporting photographs where applicable.
We will review the matter and assist based on the circumstances of the case.
9. Delivery Delays
Once an order has been handed over to the courier, delivery may be affected by factors outside our direct control.
While we will make reasonable efforts to assist with delivery enquiries, we cannot guarantee an exact delivery date or time.
10. Contact Us
For shipping or delivery enquiries, please contact:
ZEST KEYSTONE SDN. BHD.
Company Registration No.: 202601034674 (1696769-P)
B-8, Rifle Range Flat, Mukim 13,
Air Itam, 11500 Ayer Itam,
Pulau Pinang, Malaysia
Email: zest-keystone@outlook.com